We are sorry you are thinking of leaving us. If you are not happy with our services or have any specific reasons or concerns that led to your decision to cancel your subscription, please feel free to share them with us using this link. We’re always here to help!
If you request a cancellation but your billing period has not ended yet, you will still have access to your PD Details, Sleep, Activity, and Medications pages until the end of the period.
To disable the auto-renewal of your plan, please follow these steps:
- Sign in to your WellPD account.
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On the main page of your account, go to the Subscription widget and tap ‘Manage subscription’.
Please note that if the email address you used to create your WellPD Account differs from the one used for the purchase, you will not be able to access the subscription management page directly. For more information, please visit: Manage a WellPD subscription on behalf of the user.
If this is the case for you, please submit a request to cancel your subscription.
- You will be led to the Subscription Management page where you can see your subscription details. To cancel the auto-renewal of your plan, click on ‘Cancel plan’.
- You will arrive at a new page. Here, you will see the day your subscription plan will be deactivated.
If you request a cancellation but your billing period has not ended yet, you will still have the services active until the end of the period. - Choose the reason for your subscription cancellation (only one option can be selected). Tap ‘Continue to cancellation’.
- Then, tap on the “Cancel Subscription” button. If the cancellation is successful, you will receive a confirmation email regarding the subscription cancellation.
You can also delete your billing information on the account. To learn more, please visit: Updating your billing details.