Please note: The password is used to log in to the WellPD portal. You do not need a password to log in to the WellPD app.
If you don't have a WellPD account yet, you'll need to create one by following these instructions: How to create your WellPD account.
To reset the password for your WellPD portal account, please follow the steps below:
- Go to the WellPD account login page.
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Click on ‘Forgot password?’
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Enter the registered email address associated with your WellPD account.
Make sure you use the email address you used to create your WellPD account.If you purchased your device using a different email address, that email address will not work for the password reset. If you enter an email address that is not associated with your WellPD account, the system will not recognize it and you will not receive the password reset email.
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You will receive an email with a link to reset your password. If you don't see it in your inbox, check your spam or junk folder.
- Click on the ‘Choose a new password’ link in the email, and you will be directed to a page where you can set a new password.
- Input the new password making sure it meets the following requirements:
Contains at least 12 characters up to a max of 160 characters
Contains at least one lowercase letter (e.g. a, b, c)
Contains at least one uppercase letter (e.g. A, B, C)
Contains at least one digit (e.g. 1, 2, 3)
Contains at least one special character (e.g. %, $, !)
- Tap 'Continue', you will then see a confirmation message indicating that your password has been successfully reset. You will then be redirected to the login page to access your account.