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If you are a Study Participant, contact your Administrator directly as information in the Support Center is intended for qualified researchers and healthcare professionals. Misapplying the information below may affect your data collection.
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If you are looking for a wearable research solution, explore the Empatica Health Monitoring Platform.

Renewing your WellPD subscription

If you canceled auto-renewal on your WellPD subscription and changed your mind, you can reactivate it before your billing period ends.

  • When you cancel your subscription, auto-renewal turns off, but your plan stays active until the end of the billing period.
  • Once the billing period ends, your subscription is no longer active, and you'll need to purchase a new plan from the Subscription widget in your WellPD account.
  • If the email address on your WellPD account is different from the purchaser's email address, you'll see a Learn how to manage subscription button instead of Manage subscription. See Manage WellPD subscription on behalf of the user for details.

To reactivate auto-renewal:

  1. Go to the Subscription widget in your WellPD account and click Manage subscription.

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  2. Our subscription management partner’s page opens in a new tab.

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  3. Click Renew plan.

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  4. Review the renewal summary, then click Renew plan again to confirm.

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Once confirmed, your subscription will automatically renew monthly or annually.

If you need to update your billing information, see Updating your WellPD billing details.

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