If you have to make any changes to your payment methods or your personal billing information, you can update your details by going to the Subscription widget of your WellPD account. You may update, add, or remove the payment method.
If the email address for your WellPD account is different from the one used during the purchase process, you will see the button ‘Learn how to manage subscription’ in the Subscription widget of your WellPD account. In this case, please refer to this article: Manage a WellPD subscription on behalf of the user.
Click on ‘Manage subscription’, and you will be redirected to Stripe, our subscription management partner.
From here, you can perform any of the following actions:
To keep the subscription active, you will need at least one valid payment method on file. We accept most major debit/credit cards, Google Pay, and Apple Pay.
- Add a new payment method by clicking on ‘Add payment method’.
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Choose one of the available payment methods and fill in all the necessary information.
By continuing, you allow Empatica to charge the chosen payment method for future payments in accordance with our terms.
- Click ‘Add’ and you will find the new payment method added to the main page of your subscription dashboard.
- Click on the three-dot menu next to your preferred payment method.
- Click ‘Make default’, and all future subscription renewals will automatically be charged to the chosen payment method.
- Click on the three-dot menu next to the payment method you want to remove.
- Click ‘Delete’ and the chosen payment method will be removed.
- Click ‘Update information’ under the Billing Information section.
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Fill in the fields with your name, email, and billing address.
Changing the email address under the billing information will change the subscription management ownership to the indicated email address. Changing the email will not transfer the subscription to another WellPD account, but will change who can manage the subscription plan associated with the WellPD user.
As the buyer of WellPD, you will have the right to manage the subscription, even if the WellPD account’s email address is different from yours. Then, you have the option to change the subscription management rights to the email address of the WellPD user by changing the email in this section.
- Click ‘Save’ and your billing information is updated.