If you are reading this article, the WellPD purchase was most likely made with a different email address than the one used to create the WellPD account.
When WellPD is purchased from our Online Store, the chosen subscription plan is automatically associated with the purchaser’s email address.
If the email address of the WellPD account is different from the one used for the purchase, only the purchaser can manage the subscription plan. For this reason, it’s important to remember the purchaser’s email address: it is needed for future subscription changes, such as canceling or renewing the plan or updating the payment methods.
Alternatively, the purchaser can transfer the subscription management ownership to the WellPD user by changing the email address in the ‘Billing information’ section. This can be helpful for independent WellPD users who prefer to manage the subscription on their own. For more information, see Updating your billing details.
If you are the purchaser and you need to manage a WellPD subscription, follow these steps:
- Go to the subscription management login page.
- Enter the email address used for the purchase and click Send.
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Check your inbox for an email sent from @stripe.com.
- Click Log in.
- You will be redirected to Stripe, our subscription management partner.
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From here, you can manage the WellPD user’s subscription plan:
- Add or delete a payment method, set a default payment method, and change the billing information (including transferring the subscription management ownership): Updating your billing details.
- If the auto-renewal has been canceled but you changed your mind, the plan can be reactivated or renewed so that it is not canceled at the end of the subscription period. Click Renew plan and follow the steps to confirm the subscription renewal. For screenshots of these steps, see Renewing your subscription.
- If for any reason you would like to cancel the auto-renewal of the subscription plan, see Canceling your subscription plan.
If you are a WellPD user and you created your WellPD account with the same email address used for the purchase, you can make changes to the subscription plan yourself. See How to manage your subscription plan.