In this article, we are going to answer all of the frequently asked questions related to WellPD shipping.
- Which countries can WellPD be shipped to?
- What's the average shipping timeline?
- How much is the shipping fee?
- Can I opt for expedited shipping?
- Can I change my shipping address?
- Can I ship the order to a PO box?
- Where will my order ship from?
- Which delivery companies does Empatica use?
- How can I check my order status and tracking information?
- My order status says delivered, but I haven't received my package. What should I do?
Which countries can WellPD be shipped to?
At the moment, WellPD can be shipped to the following countries:
- Australia
- Austria
- Belgium
- Canada
- Denmark
- Finland
- France
- Germany
- Ireland
- Italy
- Luxembourg
- Malta
- The Netherlands
- New Zealand
- Norway
- Spain
- Sweden
- United Kingdom
- United States
What's the average shipping timeline?
Pre-orders for WellPD are now available. If you’ve already placed a pre-order for WellPD, please be aware that shipments will start from the 23rd of November.
In the US, after your prescription is uploaded and approved, your order will be shipped within 3-4 business days. Once the package is handed over to the courier, delivery usually takes 3 to 5 days.
For other countries, your order will be shipped within 3-4 business days. Once the package is handed to the courier, delivery can take 3 to 5 business days, excluding any customs delays.
How much is the shipping fee?
Courier: USPS
| Shipment type | Shipping cost |
|---|---|
| Device | $0.00 |
| Accessories only | $0.00 |
Courier: UPS
| Shipment type | Shipping cost |
|---|---|
| Device | €29.90 |
| Accessories only | €29.90 |
Courier: UPS
| Shipment type | Shipping cost |
|---|---|
| Device | €14.90 |
| Accessories only | €14.90 |
Courier: Royal Mail
| Shipment type | Shipping cost |
|---|---|
| Device | £14.90 |
| Accessories only | £14.90 |
Courier: UPS
| Country | Shipment type | Shipping cost |
|---|---|---|
| Australia and New Zealand | Device | €34.90 |
| Australia and New Zealand | Accessories only | €34.90 |
Can I opt for expedited shipping?
Currently, we do not offer expedited shipping. Should we have any updates in the future, we will be sure to keep everyone informed through our newsletter and Support Center.
Can I change my shipping address?
You can change your shipping address if your order hasn’t been shipped out yet. To check your order status, please log in to your WellPD account. To ensure we can accommodate your request, please contact us here as soon as possible.
For US orders, if your prescription has already been uploaded and approved, there may be a possibility that your order has already been dispatched. In such cases, we may be unable to make any modifications.
Can I ship the order to a PO box?
As WellPD is a medical device, we are required to comply with strict regulatory guidelines. These regulations mandate that we ship to a physical address to ensure the identity and traceability of the recipient. Unfortunately, a PO box address does not provide the level of identifiability required for compliance.
If you have entered a PO box address for your order, our Support Specialist will contact you shortly for an alternative address.
Where will my order ship from?
All US orders are shipped from Boston, US. Therefore, no customs duties will be applied to US orders.
European, Canadian, Australian and New Zealand orders are shipped from Europe. Customs duties or import taxes may apply depending on the destination country. These charges are the responsibility of the recipient and cannot be estimated or covered by Empatica.
Which delivery companies does Empatica use?
For purchases in the US, orders are shipped by the United States Postal Service (USPS).
For purchases in Europe, Canada, Australia and New Zealand, orders are shipped by United Parcel Service (UPS).
For purchases in the UK, orders are shipped by Royal Mail.
At the moment, it is not possible to request that your order be shipped with a different courier company.
How can I check my order status and tracking information?
To check your order status, please log in to your WellPD account. For US orders, once you upload your prescription and our team has reviewed and approved it, your order will be placed in the next shipping batch.
Once your order is handed over to the courier, the tracking information will be sent directly to the email used for the purchase.
My order status says delivered, but I haven't received my package. What should I do?
Please reach out to your local post office (for US and UK customers) or UPS (for customers in the EU, Canada, Australia and New Zealand) to check the details of the delivery. Additionally, we recommend checking with your neighbors to see if they may have received the package on your behalf.
If you are still unable to locate your package, please contact us here with your order number and registered email address.