As WellPD is an FDA-cleared medical device, if you purchase it within the US territories, you will be required to submit a US prescription directly to your WellPD account.
We have created a prescription template with the required information that you can share with your doctor. To download it, click here. If you would like to learn more about the prescription requirements, please visit Prescription requirements for WellPD.
After you have placed the order, you will receive the account creation link in your email inbox to set up your WellPD account. You can find the step-by-step guide here: How to create your WellPD account.
Once you have created your account, you can upload your prescription by following these steps:
- Log in to your WellPD account.
- On the main page of your account, you will see the message ‘Order frozen’ because the prescription is missing. Click the arrow next to the red cross icon, then click ‘Add prescription’.
- A new window will open. Click the ‘Add the prescription’ link to upload your prescription.
- Select your prescription file from your computer or smartphone, or take a picture of it with your smartphone. Alternatively, you can drag and drop the file into the upload area.
We accept only PDF, PNG and JPEG files, and the file size must be less than 10 MB. - Review the uploaded prescription and click ‘Next’.
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Fill in the form with the prescription information. You should provide:
- Prescription issue date: the date when your prescription was issued.
- Physician name: the full name of the doctor who prescribed WellPD.
- National Provider Identifier (NPI): a unique ID assigned to healthcare providers. You can find it on your prescription.
- Physician address: the full address of your doctor’s office, as written on your prescription.
Please make sure that your prescription includes all the requested information and that the information you enter matches what is written on the prescription.
- Click ‘Upload prescription’ in the bottom right corner.
- If your prescription has been submitted successfully, you will see the message ‘Prescription under review’ when you return to the main page.
If your prescription is approved, you will receive a confirmation email within 24 business hours. The prescription status will be updated automatically in your WellPD account, and your order will be placed automatically in the next shipping batch, ready to be shipped out.
If your prescription is rejected, you will receive an email with the rejection reasons. The prescription status will be updated in your WellPD account. You can then make the necessary changes and resubmit the prescription through your WellPD account.