We are sorry to hear that you wish to cancel your order. If you have any questions or concerns and would like to get assistance, please don’t hesitate to reach out to us here: WellPD Support Request, and we will be glad to help.
🇺🇸 US customers: please be advised that if you request the cancellation of your order after submitting the prescription, we may not be able to guarantee its processing, as this will depend on the status of the order. If cancellation is not feasible, our Support Team will contact you with further instructions.
If your order has already been handed over to the courier, cancellation is not possible. For details on returns, please visit Returning your WellPD.
If you still wish to cancel your WellPD order, please follow the steps below.
- Open this WellPD Support Request form.
- Follow the step-by-step instructions provided in the form, making sure to add all the necessary information. You will have to indicate:
- Your order code or the number of your order invoice. You can find this information in your WellPD account or in the order confirmation email you received.
- The cancellation reason. You can explain why you decided to cancel your order.
- Select ‘Submit’.
Once your request is submitted, our Support Team will look into it and get back to you about your cancellation and the status of your refund.