Once you’ve completed your WellPD purchase, you need to create a WellPD account.
For a smoother experience, we recommend creating an account only after placing an order.
Select one of the options below for the steps to set up your WellPD account.
US users 🇺🇸: you can upload your prescription only after the purchase. Additionally, we do not bill directly to insurance companies and do not accept orders through prescriptions. For more details, please visit: Insurance reimbursement for WellPD.
Follow the steps below to set up your account after purchase:
- After completing your purchase, you’ll be redirected to the account creation page. The page will show: ‘Your order is currently on hold for your prescription’. You can upload your prescription only after creating an account.
- Click Create an account to proceed
If you closed the account creation page, check your email inbox for a message titled ‘Thank you for your order’. Open the email and click Link your order to proceed.
If the link does not work, first create your WellPD account by going to wellpd.empatica.com and clicking on Sign up.
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Agree to our Terms of Service and Privacy Policy by checking the box to read and accept the terms before proceeding.
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Make sure to review the document and check both required boxes before clicking Continue To Registration.
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Choose an email and password for the account. This account will be the one used to log into the WellPD App on the smartphone of the person to be monitored.
Your password must be at least 12 characters long and include at least three of the following:
- Lowercase letters (a-z)
- Uppercase letters (A-Z)
- Numbers (0-9)
- Special characters (e.g., !@#$%^&*)
The email address associated with this account may differ from the one used to purchase WellPD. While the subscription will be linked to the WellPD user profile you are currently setting up, please note that if the email address you use differs from the one used for the purchase, subscription management privileges will only be accessible to the buyer and not to the designated WellPD user. You can refer to this article to learn more about handling subscriptions: How to manage your subscription plan.
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Once your password meets these criteria, click Continue.
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Choose your preferred language and click Continue.
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Fill out the form with all required personal information, ensuring that the WellPD wearer’s name and date of birth match the prescription. Then click Complete Profile.
Now your account is created and you should be able to log into your WellPD account by going to wellpd.empatica.com.
You should have also received a verification email to activate your account. If you don’t see it in your inbox, please check your spam or junk folder. To ensure you receive our emails, consider adding support@empatica.com to your trusted contacts.
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If you haven’t received the email, click Resend in the verification email section in your WellPD account.
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Open the email and click Activate your Account to complete the verification process.
Please remember to upload your prescription so we can ship your order. You can find instructions here: How to upload a prescription for WellPD.
Read more about WellPD and its availability here: WellPD availability and supported countries.
Follow the steps below to set up your account after purchase:
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After completing your purchase, you will be redirected to the account creation page. Click Create an account.
If you closed the account creation page, check your email inbox for a message titled ‘Your WellPD journey begins now’. Open the email and click Link your order to proceed.
If the link does not work, first create your WellPD account by going to wellpd.empatica.com and clicking on Register.
-
Agree to our Terms of Service and Privacy Policy by checking the box to read and accept the terms before proceeding.
Make sure to review the document and check both required boxes before clicking Continue To Registration.
-
Choose an email and password for the account. This account will be the one used to log into the WellPD App on the smartphone of the person to be monitored.
Your password must be at least 12 characters long and include at least three of the following:
- Lowercase letters (a-z)
- Uppercase letters (A-Z)
- Numbers (0-9)
- Special characters (e.g., !@#$%^&*)
-
Once your password meets these criteria, click Continue.
-
Choose your preferred language and click Continue.
-
Fill out the form with all the required personal information of the WellPD wearer and click Complete Profile.
Now your account is created and you should be able to log into your WellPD account by going to wellpd.empatica.com.
You should have also received a verification email to activate your account. If you don’t see it in your inbox, please check your spam or junk folder. To ensure you receive our emails, consider adding support@empatica.com to your trusted contacts.
-
If you haven’t received the email, click Resend in the verification email section in your WellPD account.
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Open the email and click Activate your Account to complete the verification process.