This article is designed for patients and clinics assisting patients who are having difficulty pairing the WellPD wearable with the WellPD App.
Pairing issues are usually easy to resolve by following the steps carefully and in order. Please read through the entire guide before starting.
When This Article Applies
Use this guide if:
- You cannot complete the pairing process.
- The app cannot find the WellPD wearable.
- Pairing fails or stops partway through.
Step-by-Step Pairing Troubleshooting
1. Check Phone Compatibility
Make sure your phone meets the minimum requirements:
- Bluetooth: Version 5.0 or higher.
-
Operating System:
- Android version 13 to 16.
- iOS version 18 to 26.
If your phone does not meet these requirements, pairing will not be possible. In this case, please reach out to your clinic to discuss an alternative solution.
2. Check Basic Conditions
Before pairing, confirm that:
- Before logging in, you selected the correct location in the top-right corner of the WellPD App.
- Your WellPD wearable is charged. To check this, press the button and see if any LED light appears. For a clearer explanation of the LED indicators, please refer to our WellPD wearable LED guide.
- The WellPD wearable is within 15 feet / 5 meters distance.
- Your phone is connected to the internet (Wi‑Fi or mobile data).
- Bluetooth is enabled on your phone.
3. Check Phone Settings
Some phone settings can block pairing. Make sure your phone is configured according to the instructions outlined in this article: Configure your smartphone to use WellPD, which explains how to:
- Disable battery saving or power optimization for the WellPD App.
- Allow the app to run in the background.
- Enable all required permissions, including Bluetooth, Location (if requested), and Notifications.
4. Pair Only From the WellPD App
Open the WellPD App and follow the on-screen instructions. You’ll find detailed instructions here: How to Pair the WellPD wearable with the WellPD App.
- If you already paired the WellPD wearable from Bluetooth settings, forget it from there before continuing (iOS devices, Android devices).
- During the pairing process, it is crucial that the WellPD wearable goes into pairing mode (fast blue blinking light) before you press “Start pairing” in the WellPD App. If this order is not followed, pairing may fail.
The WellPD wearable must be paired only through the WellPD App.
Do not try to pair the WellPD wearable from your phone’s Bluetooth settings. Pairing from Bluetooth settings will prevent the setup from working.
5. Restart and Try Again
If the above steps are not working:
- Restart your phone.
- Open the WellPD App.
- Try pairing again from within the app.
6. Reset Network Settings
If pairing still does not work, a network settings reset may help.
Please read carefully before continuing, as this step will:
- Remove all Bluetooth pairings.
- Delete saved Wi‑Fi networks.
- Reset Wi‑Fi and Bluetooth settings to default.
Settings → General management → Reset → Reset network settings → Reset settings
You may be asked to enter your phone’s PIN, password, or pattern.
Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings
You may be asked to enter your iPhone passcode.
After the reset:
- Reconnect to Wi‑Fi or mobile data.
- Open the WellPD App.
- Try pairing again.
If Pairing Still Does Not Work
If you are still unable to pair the WellPD wearable:
- Take note of the date and time when you tried to pair.
- Take screenshots of any error messages you encounter and take note of relevant details about the issue you experienced.
- Contact your clinic or our Support Team here and share this information.