Troubleshooting & Device Issues
Solutions for common problems like pairing issues, disconnections, charging problems, and LED faults.
Are you a study participant?
If you are a Study Participant, contact your Administrator directly as information in the Support Center is intended for qualified researchers and healthcare professionals. Misapplying the information below may affect your data collection.
Thank you for using the E4
As of February 14th, 2025, the E4 and its software suite have officially been sunset. Click here for more information. If you are looking for a wearable research solution, explore the Empatica Health Monitoring Platform.
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