Are you a study participant?
If you are a Study Participant, contact your Administrator directly as information in the Support Center is intended for qualified researchers and healthcare professionals. Misapplying the information below may affect your data collection.
Thank you for using the E4
As of February 14th, 2025, the E4 and its software suite have officially been sunset. Click here for more information. If you are looking for a wearable research solution, explore the Empatica Health Monitoring Platform.
WellPD App & Hardware Issues
- Skin irritation while wearing WellPD's wearable
- WellPD wearable Not Pairing with the WellPD App
- WellPD wearable is not charging
- WellPD device memory full
- WellPD wearable LED not turning on
- Internet disconnections in the WellPD app
- Bluetooth disconnections between the WellPD wearable and the WellPD App
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