All WellPD purchases come with a 30-day money-back guarantee (excluding the cost of shipment).
A return for a refund can be requested within 30 days from the date of delivery. Shipping costs may be deducted.
Returning your WellPD for a refund
If you wish to return your WellPD within 30 days from the date of delivery, please follow the steps below.
- Fill out this form.
- Once we receive your request, we’ll provide you with a shipping label and return instructions.
- When the device arrives at our office, we’ll inspect it for damage. This can take up to 10 business days from the delivery date to our office.
- If the device is in good condition, we’ll proceed with the refund of the whole package (WellPD wearable and WellPD subscription) to the payment method you used to purchase WellPD.
Returning your device for replacement
WellPD very rarely requires replacement. Most often, issues are software-related and can be solved remotely without the need for a return.
If the troubleshooting performed by our Customer Happiness Team indicates that the device needs to be replaced, the team will provide you with all the instructions for returning your device and obtaining a new one.
To learn more about the WellPD warranty, please refer to: WellPD Warranty.