If your WellPD wearable paired with the WellPD App stops working, or some features are not working properly, submit a request and we will help you sort it out.
If troubleshooting shows that the wearable or its accessories need to be replaced, you may be eligible for a free replacement under the following warranty terms:
- 1 year
- 2 years
We cannot guarantee that WellPD will always run without interruptions or errors, but we are here to help. When you contact support, please include a detailed description of the problem and pictures if you can – this helps us assist you more effectively.
What the warranty does not cover
- Consumable parts designed to wear down over time (i.e. battery or band), unless there’s a confirmed defect.
- Cosmetic damage, including scratches and dents, unless caused by a confirmed factory defect.
- Damage caused by use outside the Instructions for Use.
- Accidental damage, such as misuse, fire, or liquid contact.
- Damage caused by servicing or attempting to service the wearable yourself, including taking it apart.
- Normal wear and tear from regular aging of the wearable.
- Cases where the wearable appears to be used by someone other than the person named on the uploaded prescription* on the WellPD account.
In these cases, Empatica may decline to provide support or replace the wearable.
*Only US residents need a prescription. If you’re using WellPD outside the US, you don’t need one.
30-day money-back guarantee
All WellPD purchases come with a 30-day money-back guarantee. Want to return yours within 30 days of delivery? Read more here: Returning your WellPD.